Reporting maintenance
The quickest way to report maintenance is online using the link below:
In the event of an emergency
Out of hours, please phone 0191 491 0344 – Option 2 and you will be provided with a mobile number to contact.
If you wish to redecorate your home
We are happy for you to improve your home but will require your landlord's approval before you commence the work.
To do so you will need to request it online by clicking below:
Do not commence work before we provide approval.
Paying your rent
We will arrange for you to pay your rent by direct debit before moving in but if you ever need to make a bank transfer, please pay to:
NGU Homelettings
Sort Code: 16-10-16
Account Number: 10223274
Reference: Your property address
Or call us on 0191 491 0344 Option 2 and we can take payment over the phone.
Want a pet?
You need written consent from your landlord for any animal, reptile, insect or pet you keep in your home. Without doing so, you breach your tenants’ obligations and your landlord may ask you to leave.
All requests will be dealt with fairly and are usually approved but we will require you to pay an additional deposit to the landlord, about one week’s rent.
To do so you will need to request it online by clicking below:
Early termination of your tenancy
We are sorry you’ve decided to move out and if there was an issue with your home, we would like to resolve it so that you can stay.
If you are leaving before the end of your fixed term, usually six or twelve months, then you will be liable for the full rent until the end of your tenancy as you are contracted to do so.
In exceptional cases, the landlord may agree to end your tenancy early but you will be liable for the cost to advertise and re-let the property, usually £412 + VAT (£494.40) and the rent up to the day the landlord agrees for you to leave.
To discuss this, email us at support@nguhomes.co.uk
Ending your tenancy after your fixed term
If you do decide to move out, we need one month’s written notice and will inform the landlord of your intentions.
If the landlord decides to re-let the property, we will begin marketing it immediately.
We will not be able to accept your notice unless we receive it in writing, you will need to request this online by clicking below:
Keys and amending your tenancy
- We charge £10+VAT (£12) per key for lost keys and any additional costs we incur.
- To make any amendments to your tenancy or to sign a new tenancy the cost is £41.67 + VAT (£50).
How do we ensure our tenants are protected?
We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled within the correct manner. Download a copy of our Propertymark Client Money Protection Certificate here.
We are also members of The Property Ombudsman, which is a redress scheme for consumer complaints.