Landlords: Would you know what to do if this happened to your tenant? 😖

How we handle difficult situations like this...

Getting a call from a tenant to explain that something like this has happened can be scary and daunting; there is a lot to consider:

✔️The implications for your tenant and their safety

✔️The implications for your property

✔️Dealing with insurance claims

✔️Dealing with the police

✔️ect...

Being professionals means we really understand how to approach these types of scenarios in a way that is both empathetic to the tenant, and logical, to ensure an efficient solution is found as soon as possible.

As a tenant or landlord, this can be very emotional and difficult to process so our job, as a third party, is to make sure that all the parts are moving in the ways they should to get the best possible outcome for all involved.

Our process in this situation was:

1️⃣Get there straight away to see and understand exactly what has happened.

2️⃣ Correspond between the tenant and landlord so everyone has the right information and can move forward together.

3️⃣ Be extremely empathetic to the tenant. This will have been a terrifying experience for them so we were there to help them where we could.

It is important to keep open channels of communication between all parties and work through it one step at a time.