Getting a call from a tenant to explain that something like this has happened can be scary and daunting; there is a lot to consider: โ๏ธThe implications for your tenant and their safety โ๏ธThe implications for your property โ๏ธDealing with insurance claims โ๏ธDealing with the police โ๏ธect... Being professionals means we really understand how to approach these types of scenarios in a way that is both empathetic to the tenant, and logical, to ensure an efficient solution is found as soon as possible. As a tenant or landlord, this can be very emotional and difficult to process so our job, as a third party, is to make sure that all the parts are moving in the ways they should to get the best possible outcome for all involved. Our process in this situation was: 1๏ธโฃGet there straight away to see and understand exactly what has happened. 2๏ธโฃ Correspond between the tenant and landlord so everyone has the right information and can move forward together. 3๏ธโฃ Be extremely empathetic to the tenant. This will have been a terrifying experience for them so we were there to help them where we could. It is important to keep open channels of communication between all parties and work through it one step at a time. |
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